Customer Service
Find all the information you need to order on the PINEL and PINEL online sales site.
Delivery and returns
Adopting an eco-responsible approach, luxury house PINEL et PINEL has limited stock. Some items are made to order which can lead to a delivery time of between 1 and two weeks.
France
- Chronopost delivery (24h)
- Free delivery
- Free Click&Collect
- * Free returns and exchanges
Europe
- Chronopost delivery (24h-48h)
- Price : 15€ - Free delivery from 450€
- * Free returns and exchanges
International
- Chronopost delivery (48h-72h)
- Price : 30€ - Free delivery from 950€
- * Free returns and exchanges
Over-Seas
- Chronopost delivery (48h-72h)
- Price : 35€ - Free delivery from 950€
- * Free returns and exchanges
> Choose your delivery country
* You have 14 days to return an item from the date you received your package, on request from your online account.Refunds
- Refunds are made on the same day we receive the returned goods.
- Refunds are made automatically to your bank account (allow 2 to 3 days).
- PINEL et PINEL reserves the right to refuse a return if the returned product is defective.
VAT and taxes
What about the Tax free ?
The tax refund only applies to products purchased in store and transported by the customer.
VAT included
- France
- Over-Seas
- European Union
- Currency Euro | VAT included
- Aucune taxe dounière
VAT exempt and customs duties
- All countries outside France and the European Union
- Price and invoice excluding taxes
- Custom duties in force in the destination country
Secure payments
- Payments on our website are encrypted and secured with 3D secure
- We currently accept : Visa, Mastercard et American Express
- Paiement en partenariat avec Lyra Collect solution Pay-Zen
- Payment by bank transfer on demand : (Message us).