Customer Service

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Customer Service

Find all the information you need to order on the PINEL and PINEL online sales site.

Click here to contact us.

Delivery and returns

Adopting an eco-responsible approach, luxury house PINEL et PINEL has limited stock. Some items are made to order which can lead to a delivery time of between 1 and two weeks.


  • Chronopost delivery (24h)
  • Free delivery
  • Free Click&Collect
  • * Free returns and exchanges


  • Chronopost delivery (24h-48h)
  • Price : 15€ - Free delivery from 450€
  • * Free returns and exchanges


  • Chronopost delivery (48h-72h)
  • Price : 30€ - Free delivery from 950€
  • * Free returns and exchanges


  • Chronopost delivery (48h-72h)
  • Price : 35€ - Free delivery from 950€
  • * Free returns and exchanges

> Choose your delivery country

* You have 14 days to return an item from the date you received your package, on request from your online account.


  • Refunds are made on the same day we receive the returned goods.
  • Refunds are made automatically to your bank account (allow 2 to 3 days).
  • PINEL et PINEL reserves the right to refuse a return if the returned product is defective.
VAT and taxes

What about the Tax free ?

The tax refund only applies to products purchased in store and transported by the customer.

VAT included

  • France
  • Over-Seas
  • European Union
  • Currency Euro | VAT included
  • Aucune taxe dounière

VAT exempt and customs duties

  • All countries outside France and the European Union
  • Price and invoice excluding taxes
  • Custom duties in force in the destination country
As the recipient, you are responsible for paying all import taxes, customs taxes and local sales taxes imposed by the country where you receive your products.
Secure payments
  • Payments on our website are encrypted and secured with 3D secure
  • We currently accept : Visa, Mastercard et American Express
  • Paiement en partenariat avec Lyra Collect solution Pay-Zen
  • Payment by bank transfer on demand : (Message us).

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