Customer Service

Find all the information you need to order on the PINEL and PINEL online sales site.

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Delivery and returns

Adopting an eco-responsible approach, luxury house PINEL et PINEL has limited stock. Some items are made to order which can lead to a delivery time of between 1 and two weeks.

France

  • Chronopost delivery (24h)
  • Free delivery
  • Free Click&Collect
  • * Free returns and exchanges

Europe

  • Chronopost delivery (24h-48h)
  • Price : 15€ - Free delivery from 450€
  • * Free returns and exchanges

International

  • Chronopost delivery (48h-72h)
  • Price : 30€ - Free delivery from 950€
  • * Free returns and exchanges

Over-Seas

  • Chronopost delivery (48h-72h)
  • Price : 35€ - Free delivery from 950€
  • * Free returns and exchanges

> Choose your delivery country

* You have 14 days to return an item from the date you received your package, on request from your online account.

Refunds

  • Refunds are made on the same day we receive the returned goods.
  • Refunds are made automatically to your bank account (allow 2 to 3 days).
  • PINEL et PINEL reserves the right to refuse a return if the returned product is defective.
VAT and taxes

What about the Tax free ?

The tax refund only applies to products purchased in store and transported by the customer.

VAT included

  • France
  • Over-Seas
  • European Union
  • Currency Euro | VAT included
  • Aucune taxe dounière

VAT exempt and customs duties

  • All countries outside France and the European Union
  • Price and invoice excluding taxes
  • Custom duties in force in the destination country
As the recipient, you are responsible for paying all import taxes, customs taxes and local sales taxes imposed by the country where you receive your products.
Secure payments
  • Payments on our website are encrypted and secured with 3D secure
  • We currently accept : Visa, Mastercard et American Express
  • Paiement en partenariat avec Lyra Collect solution Pay-Zen
  • Payment by bank transfer on demand : (Message us).
F.A.Q Twin

What is the purpose of the USB cable entry on the back of the Twin ?

  • This cable entry allows you to connect a standard USB cable to recharge the Twin if it is used with rechargeable batteries.

How to check that the Twin is working well ?

What to do in case of troubleshooting ?

  • If your TWIN watch winder stops functioning, or no longer functions normally, check the following points, in this order:
    1) Make sure the power switch is in the ON position, i.e. on the right (point 3.2 in the Operating instructions).
    2) Make sure the batteries are inserted correctly (+/- polarity respected). Check that the battery cover is touching the batteries, that the contacts are clean and that the retainer screw has been tightened properly.
    3) If the watch winder still fails to function, replace the batteries with new ones.
    4) If, after checking these points, the fault persists or if the red light flashes three times at regular 5 second intervals, it’s indicating a malfunction of the rotation count system.

How long is the Twin guaranteed ?

  • Each TWIN watch winder is guaranteed for 2 years against any manufacturing defect, starting from the date of purchase with a presentation of proof of purchase or a valid receipt.

Restrictions concerning the warranty

  • Damage resulting from the product’s normal wear, such as scratches, stains, cuts, altered colours, etc. is not covered by the warranty.
  • Damage resulting from improper or inappropriate use of the product, such as non-respect of battery polarity, non-compliant batteries, mistreatment of the case, shocks, breakage, etc. is not covered by the warranty.
  • Damage resulting from use of the case in an unsuitable environment, such as places with moisture, places exposed to water, vibrations, sources of excessive heat, etc. is not covered by the warranty.

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