Privacy Policy

“Personal Data” is accessible on each page of the site www.pineletpinel.com. 

The “Personal Data” policy applies to the website www.pineltpinel.com, by selecting the French language. Depending on the country, the applicable personal data policy may vary. By connecting to www.pineletpinel.com, you agree to the collection of your personal data. 

The Pinel et Pinel online store offers items for sale, the terms of which are described in the T&Cs. These sections form a contractual whole with the “Personal Data” policy and the “Legal Notices”.

You will find below the details concerning the collection of personal data and their protection by Pinel et Pinel (on www.pineletpinel.com), in accordance with the provisions of law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, as amended by the provisions of law no. 2004-801 of 6 August 2004 relating to the protection of individuals with regard to the processing of personal data. Pinel & Pinel protects the privacy of its Internet users by respecting the applicable regulations in force. Thus, Pinel & Pinel, as data controller, notified the Commission Nationale de l'Informatique et des Libertés (hereinafter the "CNIL") of the collection and processing of your personal data.

1 - How are your data collected?

Personal data

Pinel et Pinel may collect your personal data via the "Contact us" tab, when creating a customer account, by subscribing to the brand's newsletter, and also by joining the social networks of Pinel and Pinel. “Personal Data” concerns your information as a natural person communicated voluntarily, on the customer account opening page of the Pinel et Pinel site, or on any other medium on which you leave information. Personal data includes the following information: name, contact details, photographs, as well as IP addresses and cookies. In order to fight against counterfeiting, Pinel et Pinel automatically collects information from companies or persons who may possibly commit acts of violation of its rights. This information is made available to companies that can legally use the Pinel et Pinel brand, throughout the world, to take the necessary measures to preserve their rights. 

Facebook™

Pinel et Pinel publishes a brand presentation and information page on the Facebook™ social network: www.facebook.com/PineletPinelParis. By following Pinel and Pinel on Facebook™, the latter has free access to the information that you communicate publicly, without collecting it on another database. To oppose Pinel et Pinel's access to your public data, you can modify access to your data on Facebook™ (see Facebook™'s personal data policy). 

PINEL & PINEL online store

When creating your customer account, Pinel et Pinel collects your personal data to allow you to order on www.pineletpinel.com.

2 - The use of your data

Based on your information provided, Pinel et Pinel can: - answer your questions - send you, after agreement, messages and letters of a commercial and informative nature - measure the audience of the site Pinel et Pinel collects, among other things, your surnames, first names, postal address, e-mail address, date of birth and telephone number.

3 Data retention

Your personal data is kept by Pinel et Pinel for a maximum period of 10 years from the last contact. Cookies are kept for 6 months.

The cookie records information from your computer when consulting a page (date and time, page viewed, etc.) accessible to Pinel et Pinel. A cookie or a web beacon may be installed on the site consulted. They allow Pinel et Pinel to collect a certain amount of information in order to obtain connection statistics in order to improve our online services and adapt them to your needs. Note, Pinel et Pinel uses the use of cookies in the "Wishlist" in particular. Pinel et Pinel is likely to carry out advertising on other websites which may themselves contain cookies. You can access these cookies at any time from your computer settings, in order to compile visit statistics. You have the option of withdrawing from the sending of these cookies by writing to Pinel et Pinel via the “Contact us” section. You can also configure your browser as follows: 

For Microsoft Internet Explorer 6.0 and above: In the “Tools” menu, click on “Internet Options” then on the “Privacy” tab. Choose the desired level using the slider. 

For Safari: In “Preferences”, click on “Security” and choose the options that suit you. 

For Opera 6.0 and beyond: In the “File” menu, click on “Preferences”, then “Privacy” and choose the options that suit you. 

For Mozilla Firefox: In the “tool” menu, click on “Options”, then on the “privacy” icon. In the "cookie" menu, choose the options that suit you.

Only Pinel et Pinel uses the data collected. These are only transmitted to a third party if you give their consent; whether Pinel et Pinel must inform its service providers in order to provide you with the service requested (example: sending an order); or for the needs of the judicial and administrative authority. 

In the context of sharing a page of the website www.pineletpinel.com, your communicated data is only used to send a message (for which you are responsible) and for no other purpose.

The Internet user is invited to communicate to Pinel et Pinel only the information concerning him that the latter is likely to request from him by questionnaire or other form. In the event that the customer wishes to send personal information not requested, this information is accurate and not harmful to third parties.

Using state-of-the-art protection software, Pinel et Pinel does everything possible to ensure the security of its customers' personal data. Backups of this personal data are regularly made in accordance with French legislation. The staff of the Pinel et Pinel company is committed to the best confidentiality. 

Despite all these measures put in place, Pinel et Pinel must warn its customers against the potential risks of failure in the protection of personal data due to the very functioning of the Internet. Security measures relating to payment at Pinel et Pinel involve going through an external secure payment platform for any order placed on www.pineletpinel.com, in accordance with PCI DSS security standards. 

Pinel et Pinel is not responsible for potential malfunctions caused by force majeure.

1 - Right of access, modification, rectification and deletion

The Pinel et Pinel customer has the right to access their personal data at any time, to modify them, and to delete them. To do this, he just needs to contact Pinel et Pinel customer service (providing surname-first name-email-postal address, to allow identification): by post by sending mail to: Pinel et Pinel – Service Relations Clientèle – 60 rue d’Avron 75 020 Paris by email by sending a letter via "Contact us" by telephone by calling +33 1 42 60 58 39 (Monday to Friday, 9 a.m. to 6 p.m.)

2 - How to unsubscribe from the Newsletter

Pinel et Pinel offers its customers exclusive information with its “Newsletter”, to which the Internet user can subscribe at any time. The latter provides information on products and new products from Pinel et Pinel, the latest news from the brand, events, etc. The subscriber has the possibility of undoing this subscription whenever he wishes, either by following the link created for this purpose located at the bottom of each Newsletter, or by explicitly mentioning it in a letter addressed to Pinel et Pinel ( including the email address to unsubscribe).

In the event of a change in the management of Pinel et Pinel, the data that the latter collects on the customer may be transferred to third parties by necessity.

The products offered for sale by Pinel et Pinel on the online store www.pineletpinel.com are reserved for an adult public, although the content of the website itself is not prohibited from access to minors. As a result, Pinel et Pinel is in no way supposed to collect data on minors. If such a case occurs, the legal guardian of the minor concerned may at any time exercise his right of access/modification of the data collected, as described in point 7.1 above.

Pinel et Pinel may over time modify its “Personal Data” policy, in which case the modifications made will be brought to the attention of the public on the website www.pineletpinel.com and in a newsletter. 

However, Pinel et Pinel advises to regularly consult the page of its dedicated website “Personal Data”.

The Pinel et Pinel customer relations department can be contacted for any questions relating to the “Personal Data” policy: 

by post to “Pinel et Pinel – Service Relations Clientèle – 60 rue d’Avron, 75 020 Paris 

by email via “Contact us” by phone on +33 9 67 07 58 39 (Monday to Friday from 9 a.m. to 6 p.m.) 

Last update: July 2017